Change your email

Your account stays the same when the address changes, and nothing switches over until you open the confirmation link sent to the new address.

Before you start

• A LiftTrack account that signs in with an email and password. The Edit email row shows only for those accounts.
• Your current LiftTrack password.
• Access to the inbox of the new address.

Confirm your password

1. Go to Home > Profile and, in the Account section, tap Edit email. The Confirm it’s you step opens.
2. Enter your LiftTrack password in Password, then tap Continue.

If you don’t remember your password, tap Forgot password?. LiftTrack sends a password reset link to your current address.

Enter the new address

1. In New email, enter the address you want to sign in with. It has to be different from your current one.
2. Tap Send link. The Check your new inbox screen opens.

If the app shows This email already has an account, that address already belongs to a LiftTrack account. Use a different address, or sign in to that account instead.

Open the confirmation link

1. Open the email LiftTrack sent to the new address and tap the confirmation link. If the email is not there, check your spam folder.
2. Go back to LiftTrack. The Check your new inbox screen watches for the link and moves on by itself once you open it.
3. On Email updated, tap Done.

Until you open the link, you’re still signed in with your current address. To get another email, tap Resend link; it becomes available 60 seconds after each send. To fix a typo, tap Use another email and enter the address again.

Email updated shows the new address. Sign in with the new address from now on, including when you connect LiftTrack to your AI assistant.

If the app asks you to sign in again

When LiftTrack shows Sign out, then sign in again during the change, your sign in expired before the change finished.

1. Go to Home > Profile and tap Sign out, then tap Sign out in Sign out?.
2. Sign in with the new address if you opened the confirmation link, or with your current address if you didn’t.

If you signed in with your current address, start again from Edit email.