Fix Premium access after a purchase
What to check when you bought Premium but LiftTrack still shows See plans or keeps features locked, most likely fix first.
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When you paid for Premium and LiftTrack still treats you as a free user, the app usually has not checked your purchase since you bought it. The next most common cause is being logged in to a different LiftTrack account than the one you bought it with.
- You are logged in to the LiftTrack account you used when you bought Premium.
- Profile shows Manage subscription under Account, not See plans.
- Premium features such as Max, the coach inside LiftTrack open without asking you to upgrade.
If Profile still shows See plans right after buying
LiftTrack checks your Premium status with the App Store or Google Play each time the app starts. A check that runs without an internet connection falls back to the last status LiftTrack saw, which is the free plan if you bought Premium since then.
- Make sure your phone is online.
- Close LiftTrack completely, then open it again.
- Go to HomeProfileAccount and check the subscription row.
The row reads Manage subscription once LiftTrack confirms the purchase.
If you have more than one LiftTrack account
Premium belongs to the LiftTrack account you were logged in to when you bought it, not to your phone. Another LiftTrack account on the same phone stays on the free plan.
- Go to Home > Profile and tap Sign out.
- Tap Sign out again to confirm.
- Log in with the email of the account you bought Premium with.
Profile shows Manage subscription once you are in the right account.
If you bought Premium on another phone
Premium follows your LiftTrack account to any iPhone or Android phone, including one that uses the other store.
- Install LiftTrack on the new phone.
- Log in with the same LiftTrack account you bought Premium with.
- If Profile still shows See plans, close LiftTrack completely and open it again.
To see how Premium moves between phones and where it is billed, see manage your subscription.
If the purchase went through but the row did not change
The purchase can finish in the store while LiftTrack is closed or offline. Restoring asks the store for the purchases made with the Apple ID or Google account on this phone.
- Go to Home > Profile and tap See plans. The Premium screen opens.
- Use the restore option on the Premium screen. Do not buy the plan a second time.
- Close the Premium screen.
When the store confirms the purchase, the row on Profile changes to Manage subscription.
If none of these fixed it
Contact support with the email you log in to LiftTrack with, the store you paid through (App Store or Google Play), and the purchase date from your receipt.
